Return & Refund Policy

Return Requests:

• Customers need to email us at info@noorayat.com to place a return request.
• In the email, they should provide their order details and the reason for the return.
• Once we receive the email, we will arrange for the return pickup and inform the customer about the same.

Return Policy:

• Orders can be returned within 2 days from the date of delivery.
• An opening video showing the wrong product delivery is mandatory for initiating a return.
• Returns are only applicable in cases of wrong/different product delivery.
• Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
• Orders for which packaging is damaged or seal is broken should not be accepted. Any such consignment, if accepted, cannot be returned.
• Items will be considered for return only if the product/price tag is intact, and the product has not been used/washed/damaged.
• The item to be returned should be packed properly and handed over to the courier person.
• All returned items go through a quality check by our quality team, and the acceptance of the returned item will be informed to the customer via an email within 1 business day from receiving the return consignment.

Refund Policy:

• Once the return is accepted, the refund will be processed within 3 business days, and the customer will receive an email confirmation.
• For Cash on Delivery (COD) orders, the customer can choose either store credits against the return or refund to their bank account.
• Noorayat will send out a payment link for the same, and the customer can add their details and avail the refund.
• The payment link will be sent out once the product is received.